Privacy Policy

Introduction

CMajor Labs Pte. Ltd.("we", "us", "our", or "Company") operates the LLM Owl website and services ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: name, email address, and either a password or a unique identifier from a third-party sign-in provider.
• Set up your profile: username, display name, bio, avatar image, and optional links (e.g. website, social profiles).
• Submit content: tool and listing submissions, reviews, collections, organization details, and any other content you publish on the Service.
• Subscribe to our newsletter: your email address.
• Contact us: messages, attachments, and any other information you include in support requests or enquiries.

1.2 Information Collected Automatically

When you visit or use our Service, we automatically collect limited technical and usage data:

• Server logs: IP address, browser type and version, device type, operating system, pages and features accessed, time and date of access, and referrer URL.
• Essential cookies: We use only essential cookies needed for authentication, session management, and security. We do not use advertising, tracking, or third-party analytical cookies.

1.3 Payment Information

Paid subscriptions are processed by a third-party payment processing provider. We do not store full payment-card numbers on our servers. We receive limited billing details (such as subscription status and billing cycle information) necessary to manage your subscription and send billing communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Operate and maintain the Service: provide, maintain, and improve the functionality of LLM Owl.
• Authenticate and authorize: verify your identity and manage access to your account and subscriptions.
• Process payments: handle subscription billing and payment-related communications with your payment processor.
• Send communications: send transactional emails (account confirmations, password resets, billing notices, support responses) and, if you opt in, send newsletter emails and promotional updates.
• Respond to enquiries: reply to your support requests, feedback, and questions.
• Prevent fraud and abuse: detect, investigate, and address fraudulent or malicious activity, and enforce our Terms of Service.
• Comply with law: meet legal, regulatory, and governmental requirements, and enforce our agreements.
• Improve the Service: analyze usage patterns, conduct research, and develop new features and functionality.

3. How We Share Your Information

We do not sell, rent, or lease your personal information. We share your information only in the following circumstances:

• Service providers: We share information with third-party service providers who perform functions on our behalf, including payment processing providers, email delivery providers, cloud infrastructure and hosting providers, and third-party authentication (sign-in) providers. These providers are bound by confidentiality obligations and use the information only to perform services for us.
• Public content: Any content you choose to publish on LLM Owl (such as a public profile, published listings, reviews, or collections) is publicly visible and may be indexed by search engines or accessed by third parties.
• Legal and safety: We may disclose information to law enforcement, regulators, or other parties if required by law, court order, or government request, or if we believe disclosure is necessary to protect the safety, rights, or property of CMajor Labs Pte. Ltd., our users, or the public.
• Business transfers: If CMajor Labs Pte. Ltd. is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. International Data Transfers

LLM Owl is operated from Singapore, and your information may be processed and stored in countries other than your country of residence, including countries that may not have the same data-protection laws as your home jurisdiction. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may include countries that lack equivalent legal data-protection frameworks.

Where required, we implement appropriate safeguards (such as contractual commitments) to protect your information in transit and during processing.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and portability: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated personal information.
• Opt out: Unsubscribe from marketing emails by clicking the unsubscribe link in any newsletter email.
• Withdrawal of consent: Withdraw consent to the processing of your information (where applicable).

You can exercise these rights through your account settings or by contacting us at hello@cmajorlabs.com.

Residents of the European Economic Area and the United Kingdom have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to lodge a complaint with your local data-protection authority. Residents of Singapore have rights under the Personal Data Protection Act (PDPA). Residents of California have rights under the California Consumer Privacy Act (CCPA). Please contact us if you have questions about your rights.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Policy, and comply with legal obligations. When you delete your account, we delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business or safety reasons.

Certain information may be retained in backups for a limited period for disaster recovery and business continuity purposes.

7. Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

LLM Owl is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will delete such information as quickly as possible. If you are a parent or guardian and believe your child has provided information to us, please contact us at hello@cmajorlabs.com.

9. Third-Party Links

LLM Owl may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information we collect through our Service. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, if required, by posting the updated policy on our website or sending you an email notice. Your continued use of the Service following the posting of revised Privacy Policy means you accept and agree to the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to inquiries and requests in accordance with applicable laws and regulations.